Senior Solution Owner

Solution Ownership

• End‑to‑end lifecycle management for multiple client platforms.
• Primary point of contact for service delivery and operational stability.
• Configuration validation and solution integrity across environments.

Vendor & SLA Management

• Managed vendor relationships ensuring timely incident resolution.
• Structured escalation and performance tracking for accountability.
• SLA governance with measurable service performance improvements.

Client Relationship Management

• Proactive issue management and structured stakeholder communication.
• Translating complex technical issues into clear, actionable guidance.
• Driving client satisfaction through continuous service improvement.

Incident & Escalation Management

• Issue triage and root cause coordination between multiple parties.
• Cross‑functional resolution of critical incidents to reduce downtime.
• Change requests and performance issue handling with clear outcomes.

Access Control & Governance

• User role management, access controls, and configuration governance.
• Access governance oversight across multi‑solution environments.
• Risk management and platform optimization best practices.

Implementation & Deployment

• End‑to‑end implementation cycles from setup through go‑live.
• Requirements gathering, UAT coordination, and stakeholder training.
• Post‑deployment stabilization and production rollout support.

Solution Owner — CSI Technologies

Riyadh · February 2024 – Present

• Own end‑to‑end solution lifecycle for multiple client platforms as the primary service delivery contact.
• Manage vendor relationships and SLAs — incidents, change requests, and performance issues resolved on time.
• Lead issue triage and root cause coordination between clients, developers, and third‑party providers.
• Oversee access governance, configuration validation, and solution integrity across environments.
• Coordinate cross‑functional stakeholders for continuous service improvement and client satisfaction.

Implementation Specialist — Art Of Consulting

Riyadh · February 2022 – February 2024

• Supported ERP configuration, documentation, and deployment across finance, HR, operations, and inventory modules.
• Translated business requirements into structured system configurations, functional specs, and workflow docs.
• Managed user roles, access controls, and configuration governance for client environments.
• Led requirement workshops, UAT coordination, and stakeholder training for successful solution adoption.
• Managed end‑to‑end implementation cycles from initial setup through go‑live and post‑deployment stabilization.

SLA & Service Performance

• Stabilized multiple client solutions, improving SLA adherence and overall service performance.
• Strengthened vendor accountability through structured escalation and performance tracking.

Operational Excellence

• Led cross‑functional coordination to resolve critical incidents and reduce operational downtime.
• Improved client satisfaction through proactive issue management and structured stakeholder communication.

Core Skills

• Solution ownership & service governance
• Vendor & SLA management
• Client relationship management
• Incident & escalation management
• Access control & user governance
• Cross‑functional stakeholder coordination
• Multi‑solution platform management

Education

• BSc in Computer Science — 2017 – 2020

Certifications

• AWS Cloud Practitioner
• Scrum Master
• CompTIA Security+
• CCNA
• ISO/IEC 27001 Lead Auditor